Course delivered in English
Lessons: 1
Livello: Foundational
Access: Free Online Course (Audit)

This course is part of IBM IT Support Professional Certificate.

1. you will learn about the skills you need for success in information technology (IT) careers and the roles and responsibilities of technical support professionals. You’ll also learn about different IT systems. You’ll hear from industry insiders about getting started in technical support and how you can pursue a career in information technology (IT) without prior experience or degrees.
2. you will learn about the skills required for technical support, what certifications benefit you, the purpose of performance evaluations, and the possible career paths and progressions available to you in IT. You will also hear from industry insiders about developing your customer support mindset, getting feedback on the customer experience, and what skills you need for success in technical support

This course is an extract of a 18 hours full course available on Coursera called “Introduction To Technical Support IBM Skills Network”. In order to provide an introductory segment of the course we are selecting a youtube 3 hours video to which you'll be addressed.

Should you wish to enroll to the full course please refer to www.coursera.org/learn/introduction-to-technical-support managed by the external partner Skill Build IBM platform. In order to take this course you will need to register on their Academy platform where you can take advantage of this and many other courses on offer.