Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
In this course, you will practice cleaning, refining, and visualizing data, in a series of simulations, using IBM Watson Studio with the data refinery tool.

What you’ll learn

After completing this course, you should be able to:

• Explain the purpose and key features of IBM Watson Studio
• Set up a new project in IBM Watson Studio
• Import a data set
• Clean data using the data refinery tool
• Refine data using the data refinery tool
• Create a data visualization
• Conclude insights from a data visualization

Course delivered in English
Lessons: 6
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
This course will help you develop the skills and behaviors required to enhance the way you collaborate with your team, colleagues, and people in the workplace.

The course covers these topics:

1. What is collaboration and why is it important?
2. How can you enhance collaboration with colleagues?
3. How can you help your team collaborate?
4. What are the challenges of virtual collaboration and how can you tackle them?
5. What tools can you use for virtual collaboration?
6. How can you make virtual meetings effective?

Duration: Complete this course and earn 70 minutes of learning credit!

Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Credential)

About this learning plan
Do you love to discover meaning in facts and numbers? Learn the concepts and methods of data science and how its discoveries change the world. Then get hands-on practice cleaning, refining, and visualizing data, in a series of simulations, using IBM Watson Studio with the data refinery tool. Finish by gathering tips and resources that can help you launch a great career in data science.

Complete the following required courses to earn an industry-recognized IBM SkillsBuild digital credential called Data Fundamentals:

1. Introduction to Data Concepts - Duration is 1 hr 15 mins
2. Data Science in Our World - Duration is 2 hrs
3. Overview of Data Tools and Languages - Duration is 1 hr 30 mins
4. Clean, Refine, and Visualize Data with IBM Watson Studio - Duration is 1 hr 35 mins
5. Your Future in Data: The Job Landscape - Duration is 50 mins

Complete all of 5 courses, including the quizzes and assessments, and earn the Data Fundamentals Professional Skills badge.

Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
In this course, you will learn about the field of data science, including widely adopted methodologies, an example project as it moves through the steps of a data science methodology, the application of data science in our world, and the role of data scientists and their colleagues.

What you’ll learn

After completing this course, you should be able to:

• Define data science
• Recognize the importance of being curious to solve problems with data
• Differentiate between the fields of data analytics and data science
• Identify three widely adopted data science methodologies
• Explore a data project scenario and identify key tasks as it moves through a methodology
• Recognize industries and applications of data science that help solve problems and discover innovations
• Compare the roles and characteristics of a data analyst, data scientist, and data engineer

Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
This course will help you learn an approach that will enable you to be agile while working professionally to deliver quality and experiences to customers.

The course covers a five-step process to deliver quality work:

1. Prepare the work.
2. Do the research.
3. Decide what to do.
4. Do the work.
5. Deliver the work.

Duration: Complete this course and earn 75 minutes of learning credit!

Course delivered in English
Lessons: 6
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
This course will help you develop the skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

The course covers these topics:

1. What is your communication style?
2. How can you become a better communicator?
3. How can you behave assertively?
4. How can you increase your influence?
5. How should you approach workplace conflict?
6. How can you resolve workplace conflict?

Duration: Complete this course and earn 90 minutes of learning credit!

Course delivered in English
Lessons: 1
Livello: Foundational
Access: Free Online Course (Audit)

This course is part of IBM IT Support Professional Certificate.

1. you will learn about the skills you need for success in information technology (IT) careers and the roles and responsibilities of technical support professionals. You’ll also learn about different IT systems. You’ll hear from industry insiders about getting started in technical support and how you can pursue a career in information technology (IT) without prior experience or degrees.
2. you will learn about the skills required for technical support, what certifications benefit you, the purpose of performance evaluations, and the possible career paths and progressions available to you in IT. You will also hear from industry insiders about developing your customer support mindset, getting feedback on the customer experience, and what skills you need for success in technical support

This course is an extract of a 18 hours full course available on Coursera called “Introduction To Technical Support IBM Skills Network”. In order to provide an introductory segment of the course we are selecting a youtube 3 hours video to which you'll be addressed.

Should you wish to enroll to the full course please refer to www.coursera.org/learn/introduction-to-technical-support managed by the external partner Skill Build IBM platform. In order to take this course you will need to register on their Academy platform where you can take advantage of this and many other courses on offer.

Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
In this course, you will become familiar with fundamental data concepts such as types of data, big data, the typical steps in the data analytics process, and data visualization.

What you’ll learn

After completing this course, you should be able to:

• Explain the importance of data in a digital world
• Differentiate between unstructured and structured data
• Identify the purpose of a database
• Differentiate between quantitative and qualitative data
• Describe the five V’s of big data
• Describe the four types of data analytics
• Explain the work involved in each step of the data analysis process
• Identify the purpose of a data visualization
• Recognize different charts to display data visualizations in the best way

Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
In this course, you will get an introduction to common data analysis and visualization tools so you’re familiar with them and can recognize how data science projects use them.

What you’ll learn

After completing this course, you should be able to:

• Recognize the value of collaborating and using open source in the field of data science
• Identify the purpose of GitHub
• Identify the purpose of a selection of common tools to analyze and visualize data, including:
  • Microsoft Excel
  • Google Sheets
  • Structured Query Language (SQL)
  • Python
  • IBM Watson Studio
  • Tableau
  • Matplotlib
• Identify factors businesses can consider when selecting a data transformation tool

Course delivered in English
Lessons: 7
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
This course will help you develop the skills and behaviors required to confidently and successfully create and deliver presentations.

The course covers these topics:

1. Why is it important to identify the correct objectives for your presentation?
2. How do you identify your audience?
3. How do you build your presentation’s structure?
4. How do you design your presentation slides?
5. How do you present more effectively?
6. How do you manage your nerves?
7. How do you deal with the unexpected?

Duration: Complete this course and earn 155 minutes of learning credit!

Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity

This course will help you to develop the skills and behaviors required to solve problems and implement solutions more efficiently and in an agile manner.

The course covers these steps in the problem-solving process:

1. Identify: What's the problem?
2. Analyze: What's really going on?
3. Explore: What are the options?
4. Select: What's the best solution?
5. Implement: What will success look like?

Duration: Complete this course and earn 100 minutes of learning credit!

Course delivered in English
Lessons: 6
Livello: Foundational
Access: Free Online Course (Credential)

About this digital credential
This badge earner understands key skills for professional success and core soft skills needed in the information technology workforce. This knowledge of skills and behaviors includes creating and delivering presentations; using agile approaches for working professionally to deliver quality work and experiences to customers; collaborating effectively with teams; communicating with impact; dealing with challenges in a controlled and focused manner; and solving problems and implementing solutions.

Languages: English, German, French, Spanish, Japanese, Brazilian Portuguese, Korean, Turkish, Polish, Ukrainian, and Czech

Earning criteria

• Complete the Professional Skills learning plan, which includes these courses: Collaborate Effectively, Present with Purpose, Interpersonal Skills, Deliver Quality Work with Agility, and Solving Problems with Critical and Creative Thinking.
• Complete the end-of-course assessments with a score of 80% or higher.
• Note: Japanese language learners will complete an alternate Professional Skills learning plan that contains different courses, but covers similar knowledge areas.
• This badge is available to registered users of IBM SkillsBuild

Course delivered in English
Lessons: 5
Livello: Foundational
Access: Free Online Course (Audit)

About this learning activity
In this course, you will learn about the data job market and projections, the responsibilities and skill sets of a data analyst and data scientist, and resources and learning opportunities so you can explore more.

What you’ll learn

After completing this course, you should be able to:

• Recognize the global demand for data analysts and data scientists in the job market
• Recognize the future of the field of data analytics
• Identify industries in which data professionals work
• Identify the primary responsibilities of a data analyst and data scientist
• Identify the skills that data professionals need
• Identify the tools to know when starting out in the field
• Identify resources to learn more and stay up to date in the field of data science